Shipping & Returns Policy

Last Updated: June 2026

At Pure Saga, we are committed to delivering your favorite ghee safely and efficiently. Please read our Shipping & Returns Policy carefully before placing an order.

Shipping Policy

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Customers will receive an order confirmation email once the order is successfully placed.
• Once your order is shipped, a tracking number will be provided via email or SMS.

Delivery times are estimates and may vary due to customs clearance, weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated during checkout based on the delivery location and order value.
• Free shipping promotions may be offered on selected orders or during special campaigns.
• Any applicable customs duties, taxes, or import charges for international shipments are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Pure Saga Desi Ghee is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided during checkout.

Returns Policy

Eligibility for Returns

For hygiene and safety reasons, ghee jars can only be returned under the following circumstances:

• The product was damaged during delivery.
• The wrong item was received.
• The product arrived defective or leaking.
• The product received is significantly different from the item ordered.

Return Request Period

Any return request must be submitted within 7 days of receiving the order. Requests received after this period may not be eligible for return or refund.

Conditions for Return

• The product must remain unused and unopened.
• The item must be returned in its original packaging with all labels and seals intact.
• Proof of purchase or order confirmation must be provided.
• Products showing signs of use, tampering, or damage caused by the customer will not be accepted.

Refund Policy

Refund Approval

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Refund Processing

• Approved refunds will be processed through the original payment method.
• Refunds typically take 5–14 business days to appear, depending on your bank or payment provider.
• Shipping fees are generally non-refundable unless the return is due to our error.

Non-Refundable Items

• Opened or used ghee jar
• Products purchased during clearance or final sale promotions.
• Gift cards or promotional vouchers.
• Products damaged due to misuse or improper storage after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact us immediately with:

• Your order number.
• Photographs of the product and packaging.
• A brief description of the issue.

Our customer support team will review the case and provide an appropriate resolution as quickly as possible.

Order Cancellation

• Once an order has been confirmed, cancellation requests cannot be accepted.
• Refunds for approved cancellations will be processed to the original payment method.

Contact Us

For shipping, return, or refund inquiries, please contact:

+91-8796527307

email us @: puresaga14@gmail.com